The Nu Wardrobe Terms and Conditions

Synopsis

To join the Nu community and to lend and borrow items on Nu you must first accept our terms and conditions. These terms and conditions are set up to protect borrowers and lenders and to build trust on the platform.

Your data: The personal information collected from you in the sign up process is so that we can contact you in relation to The Nu Wardrobe service and the Nu community. In the event that you are lending or borrowing a piece we may share this information with the borrower/lender in order to arrange the borrow.

Definition of Lender: A lender is someone who shares their clothes with other nu members. This share is for a limited time period and there is no monetary payment given to the lender for this.  

Definition of Borrower: A borrower is someone who loans an item from a lender for a limited time period.

Lender: When you upload your item please tell us the current value of your piece (taking in to consideration how old this is and how many times it has been worn). Accurately describe you piece and note any flaws or areas of slight damage. Specify how the piece should be cleaned. You will accept these terms and conditions when you first sign up to the platform.

Borrower: When borrowing a piece you agree to take care of the piece you are borrowing. In the event that a piece is damaged or lost, is not cleaned using the stated method, or is not returned by the specified dates (unless alternative arrangements are made) you will pay back to the lender the current value of the item. Nu will give the borrower 7 days notice before the money is removed from the borrower's account. You will accept these terms and conditions in the checkout section when you are requesting to borrow a piece.

 

Full terms & conditions

1) Access to Personal Contact Details

By signing up to the The Nu Wardrobe permission is given to The Nu Wardrobe to contact me in relation to The Nu Wardrobe service using the personal details that I have shared, and to share my personal email address and mobile number provided with

(i) The lender of a piece that you are borrowing

(ii) The borrower of a piece that you are lending

so that both lender and borrower can contact each other to arrange shares.

I acknowledge that I can remove my data and information from The Nu Wardrobe platform at any time by contacting [email protected] and requesting this, and that The Nu Wardrobe can provide me with all of my recorded data within 30 days of a request for access to my data.

 

2) Personal responsibility on the platform

These terms and conditions outline an agreement between borrower and lender, The Nu Wardrobe is not a party to the agreement when sharing clothes and the borrower/ lender is solely responsible for any loss or damage done to any item.

 

3) Platform usage and safety

I acknowledge that when uploading images and information to my public profile that these images and information is available on the world wide web. Before uploading anything please consider what kind of images and information you would like to share.

I acknowledge that if I feel unsafe or intimidated on The Nu Wardrobe platform that I will report this immediately to The Nu Wardrobe team.

 

4) Code of conduct

I agree that as a member of The Nu Community I will respect all members on the platform and will not take part in any activity that bullies another member in any way.

I acknowledge that if there are accusations of bullying made against me that my account will be suspended and the matter will be reported to the police.

I acknowledge if it is found that I have used The Nu Wardrobe as a platform to bully another member that I will be immediately removed from the platform.

 

5) The Nu Wardrobe beta trial

I acknowledge that this service is being provided on a trial basis as part of The Nu Wardrobe beta trial and as such there may be times that the full service is unavailable. I accept the terms and conditions outlined in this contract.

 

Please view lender and borrower contracts below.

Terms and Conditions when lending a piece:

  1. The Nu Wardrobe’s Role in the Contract

The Nu Wardrobe is a service for facilitating borrowing and lending between sharers, The Nu Wardrobe is therefore not responsible for any loss or damage done to any item.  The Nu Wardrobe is not a party to the contract of agreement.

  1. Uploading and description of lending items

(i) I confirm that the images provided by me and description is a true reflection of the condition of the item(s) and I am sharing on The Nu Wardrobe platform.

(ii) I confirm that the ‘item’ value stated is genuine and is accordingly adjusted to reflect the age of the garment and the amount of times it has been worn.

(iii) For each item I upload I have provided information on the compensation

I expect to be paid by the lender should the item be damaged or not returned by the lender. The item value stated is reflective of the item’s current value rather than retail value and takes into account the age of the item and the amount of times it has been worn.

 

  1. Damage/ Loss of an Item

Lenders recognise that the items being shared may be damaged or lost, if this is the case the total of the value stated on the site for the item is the maximum sum that can be retrieved. In the event of damage/ loss of an item, it is my duty to ensure the collection of this sum from the specific borrower. Nu is not responsible for any non-compliance of the borrower in relation to the collection of this sum. The Nu Wardrobe is not liable for the sum of the value of the item.

  1. Procedure for reimbursement in case of damage/loss:  

(i) Before rental the Borrower will be informed on the platform the date  of return, the requirements of washing, and the location the item must be returned to. If these conditions are not met and if the garment is in unsatisfactory condition an amount equivalent to the value of the product shall be taken from the borrower's account.

(ii) If damaged, the lender must prove that the garment is in an unsatisfactory state by providing pictures of the piece to the The Nu Wardrobe team.

(iii) Nu will arrange charge the borrower for compensation to either repair the item or the current item value (as specified on the website).  

(iv) The borrower will receive 7 days notice before the money is taken from their account through the Stripe payment system.

(v) Once Nu has confirmed with the lender that they will be compensated the lender will be paid immediately by The Nu Wardrobe and The Nu Wardrobe will receive payment from the borrower. This will usually be the defined sum taken directly from the borrower’s stripe account or, at the discretion of The Nu Wardrobe may be made on a case by case basis can in installments.

5. Access to Personal Contact Details

By signing up to the The Nu Wardrobe Wardrobe permission is given to The Nu Wardrobe to contact me in relation to The Nu Wardrobe using the personal details that I have shared and to share the personal email address and mobile number  provided with the lender so that both lender and borrower can contact each other to arrange shares.

 

I acknowledge that this service is being provided on a trial basis as part of The Nu Wardrobe’s alpha trial, as my participation in this service is free I accept the terms and conditions outlined in this contract.

 

Terms and conditions when borrowing a piece:

  1. The Nu Wardrobe’s role in agreement

The Nu Wardrobe is a service which facilitating borrowing and lending between sharers, The Nu Wardrobe is therefore not responsible for any loss or damage done to any item.  The Nu Wardrobe is not a party to the contract of agreement.

  1. Borrower’s Responsibilities

(i) the borrower of the item has the responsibility to wash (in the appropriate manner, as specified on the item label and as the lender has outlined on the item specifications) the item borrowed.

(ii) the borrower has the obligation to return the item to the lender within the time indicated on the item checkout.

  1. Responsibility for Loss/ Damage of Item:

If I lose or damage an item, I will be obliged to pay the current value of the item (as indicated on the item at checkout) to the lender.

  1. Procedure for reimbursement in case of damage/loss:  

(i) Before rental the Borrower will be informed on the platform the date  of return, the requirements of washing, and the location the item must be returned to. If these conditions are not met and if the garment is in unsatisfactory condition an amount equivalent to the value of the product shall be taken from the borrower's account.

(ii) If damaged, the lender must prove that the garment is in an unsatisfactory state by providing pictures of the damaged piece to the The Nu Wardrobe team.

(iii) Nu will arrange charge the borrower for compensation to either repair the item or the current item value (as specified on the website).  

(iv) The borrower will receive 7 days notice before the money is taken from their account through the Stripe payment system.

(v) Once Nu has confirmed with the lender that they will be compensated the lender will be paid immediately by The Nu Wardrobe. The Nu Wardrobe will then seek reimbursement from the borrower. This will be the defined sum for repairs/ replacement taken directly from the borrower’s stripe account or, at the discretion of The Nu Wardrobe may be made on a case by case basis can in instalments.